Shipping policy
SHIPPING POLICY
Processing Time: Orders are processed within 1-3 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times:
Within Canada:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- Express Shipping: 1-2 business days
United States:
- Standard Shipping: 7-10 business days
- Expedited Shipping: 4-6 business days
International Shipping:
- Delivery times vary by destination (10-21 business days)
- Customs processing may cause additional delays
Shipping Costs: Shipping rates are calculated at checkout based on your location, package weight, and selected shipping method. Free standard shipping is available on orders over $75 within Canada.
Order Tracking: Once your order ships, you'll receive a tracking number via email. You can track your package through the carrier's website.
Shipping Address: All orders ship from our facility at 9675 Avenue De Lorimier, Montreal, QC, Canada. Please ensure your shipping address is accurate - we cannot be responsible for orders shipped to incorrect addresses provided at checkout.
International Orders:
- Customers are responsible for any customs duties, taxes, or import fees charged by their country
- These fees are not included in our product or shipping prices and are determined by your local customs office
- Delivery times may be affected by customs processing
Damaged or Lost Shipments: If your order arrives damaged, please contact us at hello@mlency.com within 48 hours with photos. For lost shipments, please contact us after the estimated delivery window has passed and we'll work with the carrier to resolve the issue.
Contact Us: For shipping questions, email hello@melncy.com
